Luxury Concierge - Guest Experience & Upsell Pro

Meliá Hotels International; Milano; Vor Ort; EUR 18.000 - 21.000; Vollzeit

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Zusammenfassung

Join Meliá Hotels International in Milano as a Concierge, acting as a destination ambassador and expert for guest requests to deliver personalized services and standout experiences.

We value luxury service, attention to detail, and strong communication. Educational background in Tourism or related fields, plus English and Italian proficiency, is required; a third language is a plus. The contract starts with 6 months with potential extension.

Qualifikationen

• Education in Tourism, Social Sciences, PR, or a related field.
• Excellent command of English and the local language; a third language is a plus.
• At least 1 year of experience as a Concierge or in Guest Experience (GEX).
• Passion for luxury service, attention to detail, strong communication and problem-solving skills.
• Team player; preferably a member of Les Clefs d’Or.

Aufgaben

• Manage guest requests, anticipating needs and desires.
• Apply upselling and cross-selling techniques to optimize additional revenue.
• Personalize the guest experience and exceed expectations.
• Adhere to safety standards, procedures, and guest experience management tools.

Ausbildung

Education in Tourism or related field

Jobbeschreibung

Join Meliá Hotels International in Milano as a Concierge, acting as a destination ambassador and expert for guest requests to deliver personalized services and standout experiences.

We value luxury service, attention to detail, and strong communication. Educational background in Tourism or related fields, plus English and Italian proficiency, is required; a third language is a plus. The contract starts with 6 months with potential extension.