VIP Front Desk Agent — Guest Experience & Upsell Expert

Meliá Hotels International; Milano; On-site; EUR 21,000 - 26,000; Full time

Job summary

Join Meliá Hotels International in Milano as a Front Desk professional. You will manage check-ins/outs, handle guest payments, and provide information on hotel services.

The role requires fluent English and about 1 year of experience in a hotel or resort, with shifts including mornings, evenings, nights, weekends, and holidays. The position follows level C2 with an initial monthly gross around the documented minimums, and an annual gross salary of about €24,177.86.

Qualifications

• Fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality with a strong attitude to interpersonal relationships.

Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Upsell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Flexible shifts

Job description

Join Meliá Hotels International in Milano as a Front Desk professional. You will manage check-ins/outs, handle guest payments, and provide information on hotel services.

The role requires fluent English and about 1 year of experience in a hotel or resort, with shifts including mornings, evenings, nights, weekends, and holidays. The position follows level C2 with an initial monthly gross around the documented minimums, and an annual gross salary of about €24,177.86.