Guest Experience Agent - Front Desk

Meliá Hotels International

Lombardia

On-site

EUR 24,000 - 25,000

Full time

7 days ago

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Job summary

Join Meliá Hotels International in Milano as a Front Desk professional. You will check guests in and out, handle payments, register guests, and provide information on hotel services and locations. You will also upsell rooms and ensure guest satisfaction throughout their stay.

The role requires availability for various shifts, fluency in English, and at least 1 year of relevant hotel experience. This position is aligned with level C2 under the Turismo AICA contract, with a monthly gross salary of

Qualifications

Must be fluent in English; other languages are preferred.
1-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships.

Responsibilities

Check-in and check-out hotel guests in a timely and professional manner.
Process all payments according to established procedures.
Welcome guests in a friendly, prompt, and professional manner
Register guests, issue room keys and provide information on hotel services and room location
Up-sell rooms when possible, to maximize hotel revenue
Accurately process all cash and credit card transactions in accordance with established procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned.