Concierge - Palazzo Cordusio Gran Melià Hotel

Meliá Hotels International; Lombardia; On-site; EUR 18,000 - 21,000; Full time

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Job summary

Meliá Hotels International in Milan is seeking a Concierge to welcome guests, manage requests, and deliver personalized services that reflect our luxury standards.

In this dynamic role you will upsell and cross-sell to enhance revenue, anticipate guest needs, and collaborate with a diverse, international team. The position starts on a 6‑month contract with potential extension, classified at level C2 under Turismo AICA, with €1,726.99 gross monthly and €24,177.86 gross per year.

Qualifications

• Education in Tourism, Social Sciences, PR, or a related field.
• Excellent command of English and the local language; a third language is a plus.
• At least 1 year of experience as a Concierge or in Guest Experience (GEX).
• Passion for luxury service, attention to detail, strong communication, and problem-solving skills.
• Team player; preferably a member of Les Clefs d’Or.

Responsibilities

• Manage guest requests, anticipating needs and desires.
• Apply upselling and cross-selling techniques to optimize additional revenue.
• Personalize the guest experience and exceed expectations.
• Adhere to safety standards, procedures, and guest experience management tools.

Skills

Upselling

Cross-selling

Guest service

Communication

Attention to detail

Team player

English and local language

Education

Education in Tourism, Social Sciences, PR, or related field

Job description

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Area: Guest Experience and Customer Service

Location: Milano, IT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

MISSION

The Concierge , as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.

Key Responsibilities

Manage guest requests, anticipating needs and desires.

Apply upselling and cross-selling techniques to optimize additional revenue.

Personalize the guest experience and exceed expectations.

Adhere to safety standards, procedures, and guest experience management tools.

Requirements

Education in Tourism, Social Sciences, PR, or a related field.

Excellent command of English and the local language; a third language is a plus.

At least 1 year of experience as a Concierge or in Guest Experience (GEX).

Passion for luxury service, attention to detail, strong communication, and problem-solving skills.

Team player; preferably a member of Les Clefs d’Or.

What We Offer

Dynamic and international work environment.

Career development and continuous training opportunities.

Initial 6-month contract with the possibility of extension.

The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual minimums foreseen for the level that will be identified at the outcome of the selection (level C2: €1.726,99 gross monthly).
The Gross Annual Salary is €24.177,86, in relation to the skills, experience gained, degree of autonomy, responsibilities and working conditions of the position.
Further information on framing, economic treatment, any reward systems, welfare and company benefits will be provided during the selection process.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present" . Thanks to all our collaborators, we make it possible.

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