Lux Retail Welcomist Intern: Client Experience

Hermes Paris; Napoli; On-site; EUR 10,000 - 12,000; Full time

Job summary

Hermès Italie is seeking a Welcomist Intern for its Napoli store to deliver exceptional client experiences in luxury fashion. You will quickly learn how a flagship retail operation is organized and how to engage clients to understand their needs.

Responsibilities include greeting customers, building relationships, guiding clients to the Sales Associate, managing queues with Hermes devices, scheduling appointments, and coordinating with operations for online orders and reservations.

Qualifications

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Proficient with Excel / IT tools.
• Willing to work with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Responsibilities

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients in order to discover their needs and wishes.
• Talk to clients while they wait to be with the Sales Associate in charge of the Metier they are interested in.
• Manage customer queues through a dedicated app on Hermès devices.
• Support the Sales Associates Team by helping schedule their appointments and customer visits.
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

Skills

Interpersonal communication

Customer service

Teamwork

Flexibility

Education

Bachelor's degree preferably linguistic or fashion/luxury

Tools

Excel

Job description

Hermès Italie is seeking a Welcomist Intern for its Napoli store to deliver exceptional client experiences in luxury fashion. You will quickly learn how a flagship retail operation is organized and how to engage clients to understand their needs.

Responsibilities include greeting customers, building relationships, guiding clients to the Sales Associate, managing queues with Hermes devices, scheduling appointments, and coordinating with operations for online orders and reservations.