Lisbon Ops Customer Expert - Welcome Bonus + Relocation

Cross Border Talents; Sicilia; In loco; EUR 11.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

€1,000 signing bonus

€500 loyalty bonus after 6 months

Meal allowance

Private health insurance

Local language classes

Relocation package

Descrizione del lavoro

Cross Border Talents is partnering with a UK-founded digital bank to hire an Operations Customer Expert in Lisbon, Portugal. You will be the first point of contact, assisting customers via phone, email and chat with a focus on quick resolution and fair outcomes.

The role requires Italian C1 and English B2+, at least one year in banking/financial services. You will benefit from a €1,000 signing bonus, a €500 loyalty bonus after 6 months, meal allowance and private health insurance.

Competenze

• Excellent written and spoken Italian at C1 level.
• Strong English communication (B2+).
• At least 1 year in banking/financial services.

Mansioni

• Handle customer enquiries via chat, phone and email to first contact resolution.
• Own cases from start to finish including complex issues.
• Support fraud investigations, dispute resolution and complaints with care.
• Identify vulnerable customers and provide appropriate support.
• Coach teammates and contribute to training improvements.
• Remain flexible to changing business and customer needs.

Conoscenze

Italian (C1)

English (B2+)

Strumenti

Slack

Google Workspace

Descrizione del lavoro

Cross Border Talents is partnering with a UK-founded digital bank to hire an Operations Customer Expert in Lisbon, Portugal. You will be the first point of contact, assisting customers via phone, email and chat with a focus on quick resolution and fair outcomes.

The role requires Italian C1 and English B2+, at least one year in banking/financial services. You will benefit from a €1,000 signing bonus, a €500 loyalty bonus after 6 months, meal allowance and private health insurance.