Lisbon Banking Ops: Customer Expert (Italian)

CallForTalents; Sicilia; Presencial; EUR 11.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome bonus €1,000

Loyalty bonus €500 after 6 months

Meal allowance €154/mo

Private health insurance

Local language classes

Relocation package

Descripción de la vacante

CallForTalents is hiring an Operations Customer Expert for Lisbon, Portugal. You will be the first point of contact handling inquiries via chat, phone and email, delivering excellent service and resolving issues with sound judgement.

Requirements include Italian C1, English B2+, and at least 1 year in banking or financial services. The role is on-site with rotational shifts, and a relocation package is provided.

Formación

• Excellent written and spoken Italian (C1)
• Good written and spoken English (B2+)
• At least 1 year of experience in the banking, financial services or insurance industry
• Strong communication skills, empathy and clarity, with a customer-focused approach
• Confidence in making independent decisions in complex situations, demonstrating resilience and a commitment to fair outcomes
• Ability to share knowledge, support colleagues and embrace learning opportunities
• Adaptability, a positive attitude and openness to change, with the ability to switch effectively between tasks and systems
• Strong collaboration skills, emotional intelligence and a values-driven, risk-aware mindset
• Familiarity with Slack and Google Workspace, with the ability to learn new tools and processes quickly

Responsabilidades

• Handle a wide range of customer enquiries via chat, phone and email, aiming to resolve issues at first contact while delivering an excellent customer experience
• Take ownership of customer issues from start to finish, including complex cases, building trust and reflecting the company's values
• Support fraud investigations, dispute resolution (including chargebacks) and complaints with care, fairness and attention to detail
• Identify vulnerable customers and provide appropriate support, making necessary adjustments and escalating cases when required
• Coach teammates and provide feedback to improve training and processes
• Remain flexible and responsive to changing business and customer needs

Conocimientos

Italian language (C1)

English language (B2+)

Customer service

Banking industry knowledge

Communication skills

Team collaboration

Adaptability

Learning mindset

Herramientas

Slack

Google Workspace

Descripción del empleo

CallForTalents is hiring an Operations Customer Expert for Lisbon, Portugal. You will be the first point of contact handling inquiries via chat, phone and email, delivering excellent service and resolving issues with sound judgement.

Requirements include Italian C1, English B2+, and at least 1 year in banking or financial services. The role is on-site with rotational shifts, and a relocation package is provided.