Lisbon: Italian Social Media Customer Advisor

Cross Border Talents; Sicilia; Presencial; EUR 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation support

Full training and career development

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a Social Media Advisor to support customers via social media and digital channels. You will resolve questions, provide accurate information, and ensure an outstanding customer experience.

The role requires fluent Italian and English (B1/B2), with 40 hours per week on rotating shifts. Eligible to work in Portugal, with relocation and training support available.

Formación

• Fluent Italian, spoken and written.
• English at B1/B2 level.
• Typing speed of 20+ WPM.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsabilidades

• Respond to customers through social media and digital platforms.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Conocimientos

Fluent Italian

English B1/B2

Typing 20+ WPM

Communication skills

Customer-focused

Social media knowledge

Herramientas

Basic computer skills

Social media basics

Descripción del empleo

Cross Border Talents in Lisbon is seeking a Social Media Advisor to support customers via social media and digital channels. You will resolve questions, provide accurate information, and ensure an outstanding customer experience.

The role requires fluent Italian and English (B1/B2), with 40 hours per week on rotating shifts. Eligible to work in Portugal, with relocation and training support available.