Italian Social Media Advisor — Lisbon Customer Care

Cross Border Talents; Firenze; In loco; EUR 11.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Full training and career development

Relocation support

12-month contract

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Social Media Advisor who is fluent in Italian with excellent communication skills to support customers through social media and digital channels. The positions start in September or October, and you must be eligible to work in Portugal.

You will respond to inquiries and complaints, provide accurate information, and meet quality and performance targets. The package includes a 12-month contract, 40 hours per week with rotating shifts, relocation support,

Competenze

• Fluent Italian, spoken and written.
• English B1/B2.
• Typing speed of 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Mansioni

• Respond to customers through social media and digital platforms.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Conoscenze

Fluent Italian

English B1/B2

Typing 20+ wpm

Strong communication

Problem solving

Customer-focused

Strumenti

Social media platforms

Basic computer skills

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking a Social Media Advisor who is fluent in Italian with excellent communication skills to support customers through social media and digital channels. The positions start in September or October, and you must be eligible to work in Portugal.

You will respond to inquiries and complaints, provide accurate information, and meet quality and performance targets. The package includes a 12-month contract, 40 hours per week with rotating shifts, relocation support,