Lisbon: Italian Social Media Advisor – Customer Care

Cross Border Talents; Messina; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Full training and career development

Job summary

Cross Border Talents is seeking an International Social Media Advisor to join our team in Lisbon. You will respond to customers via social media and digital channels, resolving inquiries and delivering an outstanding customer experience.

Ideal candidates are fluent in Italian with English at B1/B2, and able to work 40 hours per week on rotating shifts. The role offers full training, relocation support, and a comprehensive benefits package.

Qualifications

• Fluent Italian, spoken and written.
• English at B1/B2 level.
• Typing speed of 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsibilities

• Respond to customers through social media and digital platforms.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Skills

Fluent Italian

English (B1/B2)

Typing speed 20+ wpm

Strong communication

Problem-solving

Customer-focused

Basic computer & social media

Job description

Cross Border Talents is seeking an International Social Media Advisor to join our team in Lisbon. You will respond to customers via social media and digital channels, resolving inquiries and delivering an outstanding customer experience.

Ideal candidates are fluent in Italian with English at B1/B2, and able to work 40 hours per week on rotating shifts. The role offers full training, relocation support, and a comprehensive benefits package.