Lisbon-Based Italian Social Media Support Specialist

Cross Border Talents; Catania; In loco; EUR 14.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a Social Media Customer Care role in Lisbon for a 12-month contract. You will handle inquiries across social platforms, provide accurate information, and resolve issues with empathetic, customer-first communication.

Must be eligible to work in Portugal and able to work in Lisbon. This full-time position offers a rotating 8-hour shift schedule, flight reimbursement, health insurance, and free Portuguese language classes.

Competenze

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.
• Basic computer skills and familiarity with social media platforms.

Mansioni

• Respond to customer queries through social media and digital platforms.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Italian

Intermediate English

Typing 20+ wpm

Customer-focused mindset

Digital communication

Social media platforms

Strumenti

Social media platforms

Descrizione del lavoro

Cross Border Talents is seeking fluent Italian speakers for a Social Media Customer Care role in Lisbon for a 12-month contract. You will handle inquiries across social platforms, provide accurate information, and resolve issues with empathetic, customer-first communication.

Must be eligible to work in Portugal and able to work in Lisbon. This full-time position offers a rotating 8-hour shift schedule, flight reimbursement, health insurance, and free Portuguese language classes.