Lisbon-Based Italian Customer Support Specialist

FH Collective Academy; Verona; On-site; EUR 11,000 - 22,000; Full time

Benefits offered by this job

Base salary 1,000€/mo (14x)

Performance bonus 100€/mo (12x)

Welcome bonus 2,000€

Relocation package

Health insurance

Meal & transport allowance

Career growth & training

Job summary

FH Collective Academy is hiring a Customer Support Specialist for the Italian market in Lisbon. You will assist Italian-speaking customers by phone, email, and chat, helping with product use and warranty questions to deliver a world-class experience.

You'll work closely with internal teams to resolve complex issues while staying current with product updates and company initiatives. A strong emphasis on empathy and communication helps you thrive in a vibrant, international environment.

Qualifications

• Fluent in Italian (C1–C2) and good English (B2+).
• Excellent communication and empathy skills.
• Customer service experience is a plus.
• Willingness to work on-site in Lisbon.

Responsibilities

• Support Italian-speaking customers via phone, email, and chat.
• Assist with product use, troubleshooting, and warranty queries.
• Collaborate with internal teams for complex cases.
• Stay up to date with new products and company updates.

Skills

Fluent Italian (C1-C2)

Good English (B2+)

Excellent communication & empathy

Customer service experience

Job description

FH Collective Academy is hiring a Customer Support Specialist for the Italian market in Lisbon. You will assist Italian-speaking customers by phone, email, and chat, helping with product use and warranty questions to deliver a world-class experience.

You'll work closely with internal teams to resolve complex issues while staying current with product updates and company initiatives. A strong emphasis on empathy and communication helps you thrive in a vibrant, international environment.