Italian Customer Support & Content Ops Specialist

FH Collective Academy; Catania; Remote; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy is hiring Italian-speaking professionals for various projects in a leading BPO company in Lisbon. Opportunities span multiple industries including Customer Support, Social Media, and Hospitality.

Successful candidates will enjoy competitive packages, paid training, and benefits including health insurance and bonuses. Responsibilities include supporting customers and managing inquiries in a multicultural environment.

Qualifications

• Fluent Italian (C1–C2).
• Good command of English (B2+).
• Strong communication skills.
• Customer-oriented mindset.
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus.
• Ability to work in a multicultural environment.
• Flexibility to work rotational schedules when required.

Responsibilities

• Supporting customers via phone, email and chat.
• Resolving account, payment, order and service-related queries.
• Reviewing and moderating online content according to platform policies.
• Managing reservations and customer requests.
• Processing documentation and operational tasks.
• Collaborating with internal teams to resolve complex cases.
• Delivering high-quality customer experiences.

Job description

FH Collective Academy is hiring Italian-speaking professionals for various projects in a leading BPO company in Lisbon. Opportunities span multiple industries including Customer Support, Social Media, and Hospitality.

Successful candidates will enjoy competitive packages, paid training, and benefits including health insurance and bonuses. Responsibilities include supporting customers and managing inquiries in a multicultural environment.