Italian Customer Support Specialist in Lisbon

FH Collective Academy; Venezia; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Base salary & bonuses

Welcome bonus

Relocation support

Health insurance

Meal/transport allowance

Career growth

Job summary

FH Collective Academy in Lisbon is hiring a Customer Support Specialist for the Italian market. You will handle Italian-speaking customers via phone, email, and chat, help with product use, troubleshooting, and warranty questions, and collaborate with internal teams on complex cases.

The ideal candidate is fluent in Italian (C1–C2) with good English (B2+), possesses excellent communication and empathy, has customer service experience, and is ready for an on-site role in Lisbon.

Qualifications

• Fluent in Italian (C1C2) and good English (B2+)
• Excellent communication and empathy skills
• Customer service experience is a plus
• Ready for an on-site role in Lisbon

Responsibilities

• Support Italian-speaking customers via phone, email & chat
• Assist with product use, troubleshooting & warranty queries
• Collaborate with internal teams for complex cases
• Stay up to date with new products & company updates

Skills

Italian (C1-C2)

English (B2+)

Customer service

On-site readiness

Job description

FH Collective Academy in Lisbon is hiring a Customer Support Specialist for the Italian market. You will handle Italian-speaking customers via phone, email, and chat, help with product use, troubleshooting, and warranty questions, and collaborate with internal teams on complex cases.

The ideal candidate is fluent in Italian (C1–C2) with good English (B2+), possesses excellent communication and empathy, has customer service experience, and is ready for an on-site role in Lisbon.