Italian-Speaking Support, Moderation & Operations – Lisbon

FH Collective Academy; Roma; On-site; EUR 16,000 - 25,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for multiple projects across Customer Support, Content Moderation and Digital Operations. Roles involve assisting customers via phone, email and chat, moderating content, and handling payments and orders.

Candidates should be fluent in Italian (C1-C2) with strong English (B2+), excellent communication, and a customer-focused mindset. Experience in customer service or hospitality is a plus; relocation accommodation is

Qualifications

• Fluent Italian (C1-C2) and good English (B2+) required.
• Strong communication and customer-service mindset.
• Experience in related fields is a plus.

Responsibilities

• Assist customers via phone, email and chat.
• Resolve account, payment, order and service queries.
• Moderate online content per platform policies.
• Manage reservations and customer requests.
• Collaborate with internal teams to resolve complex cases.
• Deliver high-quality customer experiences.

Skills

Fluent Italian

English proficiency

Strong communication skills

Customer-oriented mindset

Experience in customer service

Job description

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for multiple projects across Customer Support, Content Moderation and Digital Operations. Roles involve assisting customers via phone, email and chat, moderating content, and handling payments and orders.

Candidates should be fluent in Italian (C1-C2) with strong English (B2+), excellent communication, and a customer-focused mindset. Experience in customer service or hospitality is a plus; relocation accommodation is