Italian-Speaking Customer Support Specialist - Lisbon

FH Collective Academy; Torino; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

1,000/mo base (14 months)

100 bonus (12 months)

2,000 welcome bonus

Relocation package

Health insurance

Meal & transport allowance

Career growth & training

Job summary

FH Collective Academy in Lisbon seeks a Customer Support Specialist for the Italian market to handle inquiries via phone, email and chat. You will assist customers with product use, troubleshooting and warranty questions, collaborating with internal teams for complex cases.

The role requires Italian fluency (C1-C2) and strong English (B2+), excellent communication and empathy. On-site in Lisbon with relocation support and health benefits offered.

Qualifications

• Fluent Italian (C1-C2) and good English (B2+)
• Excellent communication and empathy skills
• Customer service experience is a plus

Responsibilities

• Support Italian-speaking customers via phone, email & chat
• Assist with product use, troubleshooting & warranty queries
• Collaborate with internal teams for complex cases
• Stay up to date with new products & company updates

Skills

Italian (C1-C2)

English (B2+)

Communication

Empathy

Customer service

Job description

FH Collective Academy in Lisbon seeks a Customer Support Specialist for the Italian market to handle inquiries via phone, email and chat. You will assist customers with product use, troubleshooting and warranty questions, collaborating with internal teams for complex cases.

The role requires Italian fluency (C1-C2) and strong English (B2+), excellent communication and empathy. On-site in Lisbon with relocation support and health benefits offered.