Italian-Speaking Customer Support in Lisbon

FH Collective Academy; Palermo; On-site; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Base salary: €1,000/mo (14x)

Performance bonus: €100/mo (12x)

Welcome bonus: €2,000

Relocation package

Health insurance

Meal allowance

Transport allowance

Career development

Job summary

FH Collective Academy in Lisbon seeks an Italian-speaking Customer Support Representative to assist customers via phone, email and chat, addressing product usage, troubleshooting and warranty questions. You will collaborate with internal teams on complex cases and stay informed about new products and company updates.

The role requires Italian fluency (C1-C2) and strong English (B2+), excellent communication and empathy, plus a willingness to work on-site in Lisbon.

Qualifications

• Fluent Italian (C1-C2) and good English (B2+)
• Excellent communication and empathy.
• Customer service experience is a plus.
• Willing to work on-site in Lisbon.

Responsibilities

• Support Italian-speaking customers via phone, email and chat.
• Assist with product use, troubleshooting and warranty queries.
• Collaborate with internal teams for complex cases.
• Stay up to date with new products and company updates.

Skills

Italian fluency

English proficiency

Communication skills

Empathy

Customer service exp

Job description

FH Collective Academy in Lisbon seeks an Italian-speaking Customer Support Representative to assist customers via phone, email and chat, addressing product usage, troubleshooting and warranty questions. You will collaborate with internal teams on complex cases and stay informed about new products and company updates.

The role requires Italian fluency (C1-C2) and strong English (B2+), excellent communication and empathy, plus a willingness to work on-site in Lisbon.