Lisbon-Based Italian Customer Support Specialist

FH Collective Academy; Milano; On-site; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Welcome bonus

Health insurance

Meal and transport allowance

Career growth & training

Job summary

FH Collective Academy is seeking an Italian-speaking Customer Support Specialist to join our Lisbon team. You will assist Italian customers via phone, email and chat, resolve product questions, and collaborate with internal teams to deliver a smooth customer experience.

The role is on-site in Lisbon. Fluent Italian (C1-C2) and good English (B2+) are required, along with empathy and strong communication. We offer relocation support, a welcome bonus, and health coverage.

Qualifications

• Italian language at C1-C2 level and English at B2+.
• Excellent communication and empathy.
• Customer service experience is a plus.
• Willingness for an on-site role in Lisbon

Responsibilities

• Support Italian-speaking customers via phone, email & chat.
• Assist with product use, troubleshooting & warranty queries.
• Collaborate with internal teams for complex cases.
• Stay up to date with new products & company updates.

Skills

Italian fluency

English proficiency

Communication skills

Empathy

Customer service experience

Job description

FH Collective Academy is seeking an Italian-speaking Customer Support Specialist to join our Lisbon team. You will assist Italian customers via phone, email and chat, resolve product questions, and collaborate with internal teams to deliver a smooth customer experience.

The role is on-site in Lisbon. Fluent Italian (C1-C2) and good English (B2+) are required, along with empathy and strong communication. We offer relocation support, a welcome bonus, and health coverage.