Lavorate con noi in Grecia! Italian Customer Support Specialist for Dyson

TP Greece; Italia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A multinational home technology company is looking for a Customer Support Specialist in Italy. This role involves assisting customers with Dyson products through phone calls, messages, and emails, troubleshooting and managing warranty claims. Candidates must have excellent communication skills in both Italian and English, as well as strong problem-solving abilities. The position offers a competitive salary, relocation support, and health benefits, making it a great opportunity for those passionate about technology and customer service.

Servizi

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary + 2 extra salaries per year

Referral Program with bonuses

Health care benefits and numerous discounts

Full training by certified instructors

Professional growth and development opportunities

Free online Greek language courses

Great working environment

Social responsibility initiatives

Mansioni

• Handling incoming phone calls, messages, and emails from Dyson customers.
• Providing information and assistance on Dyson products.
• Troubleshooting technical issues and offering solutions.
• Processing warranty claims and repairs.
• Offering product recommendations based on customer needs.
• Maintaining high customer satisfaction.

Conoscenze

Excellent writing and verbal communication skills in Italian

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns with professionalism

Experience in customer support or technical support roles

Descrizione del lavoro

Join forces with a world-class brand and help customers experience the best in innovative home solutions!

Do you have a passion for technology and a dedication to outstanding customer service? TP in Greece partners with Dyson, a global pioneer in home technology.

As a Customer Support Specialist, you’ll play a key role in assisting customers with their Dyson devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

Join our team and help customers enhance their everyday lives with Dyson’s innovative solutions!

What You Will Be Doing:

• Handling incoming phone calls, messages, and emails from Dyson customers.
• Providing information and assistance on Dyson products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements:

• Excellent writing and verbal communication skills in Italian and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer:

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors on Dyson products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity and inclusion.

Moreover, this is a fantastic opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the most innovative brands worldwide. Additionally, you will be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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