L1 Support Technician - Italian Speaker

Blu; Bologna; In loco; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured fixed salary

Local benefits

Career growth opportunities

Descrizione del lavoro

Blu in Bologna, Italy seeks a support specialist to be the first point of contact and face of the team. You will turn technical questions into clear, friendly guidance, ensuring minimal downtime and a world-class user experience, all from our Bologna hub.

You will log incidents, coordinate with customers and vendors, perform remote diagnostics, manage user access, and help generate operational reports. A fixed salary and local benefits accompany a collaborative, growth-oriented environment.

Competenze

• Customer-focused approach and ability to translate tech issues into plain language.
• Proficiency with Google Workspace and a methodical problem-solving mindset.
• Natural tech mindset with ability to learn bespoke software quickly.
• Willingness to work from the Bologna hub.

Mansioni

• Log and monitor incidents across channels to meet SLAs.
• Update customers, colleagues, and vendors with clear information via phone, email, or portal.
• Run remote diagnostics and perform daily system admin tasks like user access and password management.
• Support in-house back-office systems including mobile payment solutions and generate reports.
• Contribute to the knowledge base with fixes and workarounds.

Conoscenze

Customer-oriented

Google Workspace

Analytical thinking

On-site Bologna

Formazione

IT education background

Descrizione del lavoro

• Location & Work Model: Bologna, Italy | On-site hub

• Project Highlight: Mobile payment infrastructure

• Salary & Benefits: 30.000€ - 35.000€ gross per year

What's the project?

Our client is a major player in the automated operations and fintech sector, quietly powering the backend software and mobile payment solutions that keep modern businesses moving. They build the invisible architecture that processes real-time transactions and keeps logistical pipelines running without a hitch.

Right now, their operations hub in Bologna is buzzing because a bunch of their current team members just got promoted internally. That means they need to bring in fresh energy to support their expanding European user base and keep system reliability at an absolute premium.

And your role in this?

You will be the first point of contact and the absolute face of the support team. Your main mission is to turn technical confusion into pure clarity, ensuring every user gets a world-class experience while keeping system downtime to a minimum. You won't just pass the buck; you will own the problem from the first hello to the final resolution.

More specifically, you will:

• Log and monitor incidents across multiple channels, ensuring everything is triaged quickly to hit team SLAs.

• Keep customers, internal colleagues, and third-party vendors perfectly aligned with clear updates via phone, email, or the support portal.

• Conduct remote diagnostic tests and repairs, handling daily system administration tasks like user access and password management.

• Support all in-house back-office systems, including mobile payment solutions, and help generate crucial operational reports.

• Contribute to the team's internal knowledge base by creating documentation for new fixes and workarounds.

Ok, what should you bring?

Your Golden Ticket (Must-Haves)

• A genuinely customer-oriented approach and the ability to translate complex tech issues into friendly, plain language.

• Comfort navigating Google Workspace and a sharp, analytical mind that loves following a process to solve puzzles.

• A natural tech mindset with the curiosity to master bespoke software systems quickly.

• Full availability to work from the collaborative team hub in Bologna.

The Extra Cherries on Top (Nice-to-Haves)

• Around a year of prior experience navigating a fast-paced service desk or customer support environment.

• An educational background or foundational training in IT.

Is that it?

Not quite! The target here is to maintain a seamless user experience while navigating a fast-moving queue where no two days look identical. The daily vibe is energetic, supportive, and highly collaborative—you are joining a team that genuinely celebrates growth, which is exactly why this seat is open in the first place.

It comes with its fair share of challenges, like staying cool under pressure when the ticket queue gets busy, but you will be backed by a great team every step of the way. In exchange for your dedication, you will receive a structured fixed salary, standard local benefits, and a wide-open path to grow your career within the tech space.