Experience Abroad: Italian Speaking Customer Support Representative In Lisbon!

Ignite; Alà dei Sardi; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement

Paid Onboarding

Company Culture

Health & Wellness

Lifestyle

Descrizione del lavoro

Ignite is hiring an Italian Client Experience Representative to join our Lisbon team. You will be the primary contact for Italian-speaking clients, resolving inquiries across phone, email, and live chat platforms.

This on-site role requires willingness to work a 24/7 rotating schedule (40 hours/week). You will engage in continuous learning, handle data entry in CRM databases, and strive to meet CSAT, FCR, and AHT targets while contributing to a collaborative, customer-first culture.

Competenze

• Fluent or advanced Italian (C1/C2) proficiency for written and spoken communication.
• Functional English (B2) for internal communication, systems usage, and training.

Mansioni

• Address inbound Italian customer queries via phone, email, and live chat.
• Identify root causes and deliver fast, tailored solutions.
• Accurately record account details, requests, and resolutions in CRM systems.
• Meet key performance indicators such as CSAT, FCR, and AHT.
• Attend regular training to stay updated on product and policies.

Conoscenze

Italian language proficiency (C1/C2)

English communication (B2)

Strong communication

Active listening

Composure under stress

Proactive mindset

Descrizione del lavoro

Role: Italian Client Experience Representative
Location Strategy: On-site (Lisbon, Portugal)
Timeline: Urgent start dates welcomed
Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Overview

Looking to launch your career in Portugal? We are hiring customer-centric Italian speakers to join our diverse team in Lisbon. As the primary point of contact for Italian-speaking clients, you will resolve inquiries across phone, email, and live chat platforms. This position is perfect for adaptable problem-solvers who thrive in a fast-paced, collaborative setting.

Key Responsibilities

• Client Support: Address inbound Italian customer queries via phone, email, and digital chat maintaining a professional, courteous manner.
• Issue Troubleshooting: Identify root causes of client challenges and deliver fast, tailored solutions.
• Data Entry: Accurately record account details, user requests, and resolution steps in internal CRM databases.
• Performance Metrics: Meet key performance indicators, including CSAT, First Contact Resolution (FCR), and Average Handle Time (AHT).
• Continuous Learning: Attend regular training modules to keep up with product updates, corporate policies, and service workflows.

Qualifications

• Language Skills: Fluent or advanced C1/C2 proficiency in Italian (written and spoken); functional English skills (at least B2) for internal communication, systems usage, and training.
• Availability: Willingness to work variable 24/7 rotational shifts.
• Location: Based on-site at our Lisbon workspace.
• Legal Authorization: EU/EEA citizenship, an EU passport, or valid Portuguese work authorization.
• Soft Skills: Strong communication, active listening, composure under stress, and a proactive mindset.

Compensation Plans

• Plan A (Local Resident Package): Offers a gross monthly base salary of €1,262.33 (over 12 months) with self-arranged accommodation. This option best suits local Lisbon residents or applicants planning to secure independent housing.
• Plan B (Relocation Package): Offers a gross monthly base salary of €1,059.00 (over 12 months) plus a private bedroom in a shared company apartment with basic utilities (water, gas, electricity, internet) fully included. It also features full flight cost reimbursement following the trial period and free airport transfer, making it ideal for candidates moving from outside the area.

Perks & Benefits

• Advancement: Clear internal promotion tracks toward QA, instruction, or management roles.
• Paid Onboarding: Comprehensive training phase, fully salaried from day one.
• Company Culture: Welcoming atmosphere featuring group activities, interest clubs, and social events.
• Health & Wellness: Free private health insurance after 6 months, plus access to psychological support services.
• Lifestyle: Experience Lisbon's warm weather, coastal views, rich culture, and dynamic city life.