Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Puglia; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression

Fully paid onboarding

Team events

Private medical insurance

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support professional to join a dynamic, multicultural team. You will be the primary contact for Italian clients, handling inquiries through phone, email, and live chat while delivering fast, tailored resolutions.

Candidates must be fluent in Italian with strong English (B2+), able to work rotating 24/7 shifts, and be present on-site. This role offers a local contract with relocation options and internal growth opportunities.

Competenze

• Italian language at fluent/advanced level (C1/C2) with English competence (B2) for internal use.
• Must be available for flexible, rotating 24/7 shifts.
• Must be on-site in Lisbon and legally eligible to work in the EU.
• Strong interpersonal, listening, and proactive problem-solving skills.

Mansioni

• Handle Italian client inquiries via phone, email, and live chat.
• Diagnose issues and provide fast, tailored resolutions.
• Log customer data, actions, and resolutions in the CRM.
• Meet CSAT, FCR and AHT targets consistently.
• Engage in ongoing training and policy updates.

Conoscenze

Italian language

English proficiency

24/7 shift availability

On-site presence

EU/Portuguese work eligibility

Interpersonal skills

Active listening

Composure under pressure

Proactive mindset

Descrizione del lavoro

Work Setup: Office-based (Lisbon, Portugal)

Timeline: Urgent filling preferred

Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.

Core Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style.
• Issue Diagnostics: Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation.
• Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases.
• Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
• Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications

• Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
• Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules.
• Workplace Presence: Physical presence and full-time availability to work on-site at our Lisbon office facility.
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
• Essential Skills: Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset.

Compensation Models

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
  • Housing: Self-arranged living setup.
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation.
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup.

Added Perks

• Career Advancement: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
• Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.
• Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
• Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources.
• Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.