Italian-speaking L1 Support Technician – Bologna (On-site)

Blu; Bologna; In loco; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured fixed salary

Local benefits

Career growth opportunities

Descrizione del lavoro

Blu in Bologna, Italy seeks a support specialist to be the first point of contact and face of the team. You will turn technical questions into clear, friendly guidance, ensuring minimal downtime and a world-class user experience, all from our Bologna hub.

You will log incidents, coordinate with customers and vendors, perform remote diagnostics, manage user access, and help generate operational reports. A fixed salary and local benefits accompany a collaborative, growth-oriented environment.

Competenze

• Customer-focused approach and ability to translate tech issues into plain language.
• Proficiency with Google Workspace and a methodical problem-solving mindset.
• Natural tech mindset with ability to learn bespoke software quickly.
• Willingness to work from the Bologna hub.

Mansioni

• Log and monitor incidents across channels to meet SLAs.
• Update customers, colleagues, and vendors with clear information via phone, email, or portal.
• Run remote diagnostics and perform daily system admin tasks like user access and password management.
• Support in-house back-office systems including mobile payment solutions and generate reports.
• Contribute to the knowledge base with fixes and workarounds.

Conoscenze

Customer-oriented

Google Workspace

Analytical thinking

On-site Bologna

Formazione

IT education background

Descrizione del lavoro

Blu in Bologna, Italy seeks a support specialist to be the first point of contact and face of the team. You will turn technical questions into clear, friendly guidance, ensuring minimal downtime and a world-class user experience, all from our Bologna hub.

You will log incidents, coordinate with customers and vendors, perform remote diagnostics, manage user access, and help generate operational reports. A fixed salary and local benefits accompany a collaborative, growth-oriented environment.