Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Campania; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional Growth

Paid Training

Workplace Environment

Health Support

Local Advantages

Descrizione del lavoro

Ignite seeks Italian-speaking customer service representatives for its Lisbon team. You will be the primary interface for Italian-speaking customers, handling calls, emails, and live chat in a fast-paced office environment.

We value proactive problem solvers with strong communication, who can record interactions in our CRM and achieve CSAT, FCR, and AHT targets. On-site role with 24/7 rotating shifts and 40 hours/week.

Competenze

• Native or C1/C2 fluency in Italian (written and spoken).
• At least B2 English proficiency for internal collaboration.
• Willing to work a 24/7 rotating schedule.
• On-site Lisbon office work location.
• EU/EEA citizenship, valid EU passport, or Portuguese work permit.

Mansioni

• Handle incoming calls, emails, and live chat from Italian customers in a polite, professional manner.
• Assess customer issues, identify root causes, and provide precise solutions.
• Record conversations, ticket statuses, and resolutions in the CRM.
• Hit CSAT, FCR, and AHT targets as part of performance metrics.
• Participate in ongoing training to stay updated on software and procedures.

Conoscenze

Italian fluency

English proficiency

Strumenti

CRM software

Descrizione del lavoro

Work Model: On-site (Lisbon office, Portugal)

Availability: Immediate onboarding

Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7

Position Overview

Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.

Core Responsibilities

• Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.
• Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.
• Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.
• Target Achievement: Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics.
• Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Candidate Requirements

• Language Skills: Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation.
• Availability: Full flexibility to work across a 24/7 rotating schedule.
• Work Location: Ability to work on-site at our corporate office in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
• Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving.

Remuneration Packages

• Option A: Local Offer (For Lisbon Residents)
  • Gross Monthly Base: €1,262.33 (spread over 12 monthly payments)
  • Housing: Candidate-sourced living arrangements
  • Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon
• Option B: Relocation Offer (For Candidates Moving to Lisbon)
  • Gross Monthly Base: €1,059.00 (spread over 12 monthly payments)
  • Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered
  • Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus airport pickup service
  • Best Suited For: Applicants relocating to Lisbon from international locations

Perks & Benefits

• Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles.
• Paid Training: Fully funded, comprehensive onboarding instruction program.
• Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
• Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
• Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.