Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Calabria; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement opportunities

Paid onboarding

Company culture

Private medical coverage

Lisbon location

Descrizione del lavoro

Ignite in Lisbon is hiring Italian-speaking customer specialists to join our on-site team. You will handle inquiries from Italian customers via phone, email, and live chat, acting as the primary contact in a fast-paced, multicultural environment.

Fluency in Italian (native or C1/C2) and English (B2) is required, with a willingness to work a 24/7 rotating schedule. This full-time role offers relocation options, paid onboarding, and clear opportunities for advancement in a vibrant city.

Competenze

• Native or advanced Italian (C1/C2) with operational English (B2) for team dialogue, software navigation, and training programs.
• Availability to work flexible, rotating 24/7 shift rotas.
• Location: on-site at Lisbon office; EU work authorization.

Mansioni

• Client Support: address inquiries from Italian customers via phone calls, emails, and live web chat in a polite, solution-focused manner.
• Issue Troubleshooting: investigate challenges to identify core issues and deliver quick, personalized solutions.
• Data Entry: document profile details, customer inquiries, resolution steps, and case notes in CRM.
• Performance Metrics: meet CSAT, FCR, and AHT targets.
• Continuous Learning: participate in ongoing training and coaching on product updates and workflows.

Conoscenze

Italian (C1/C2)

English (B2)

Descrizione del lavoro

Location Strategy: On-site (Lisbon, Portugal)

Timeline: Urgent start dates welcomed

Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Languages Required: Fluent Italian (Native or C1/C2) & English (B2)

Overview

Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems. This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.

Key Responsibilities

• Client Support: Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.
• Issue Troubleshooting: Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.
• Data Entry: Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.
• Performance Metrics: Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.
• Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.

Qualifications

• Language Skills: Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs.
• Availability: Complete readiness to work flexible, rotating 24/7 shift rotas.
• Location: Physical presence and full-time availability to work on-site at our Lisbon office location.
• Legal Authorization: Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization.
• Soft Skills: Outstanding interpersonal skills, active listening capabilities, composure under high-volume pressure, and a positive, proactive attitude.

Compensation Plans

• Plan A (Local Resident Package)
  • Gross Monthly Base: €1,262.33 (paid across 12 months)
  • Housing: Self-managed housing
  • Best Suited For: Local Lisbon residents or applicants who plan to arrange their accommodation independently
• Plan B (Relocation Package)
  • Gross Monthly Base: €1,059.00 (paid across 12 months)
  • Housing Included: Private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered
  • Travel Perks: Complete airfare reimbursement after probation and free airport transfer
  • Best Suited For: Candidates relocating from abroad

Perks & Benefits

• Advancement: Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.
• Paid Onboarding: Detailed, comprehensive onboarding program that is 100% paid starting from your very first day.
• Company Culture: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational activities.
• Health & Wellness: Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.
• Lifestyle: Enjoy Lisbon's Mediterranean weather, beautiful coastal scenery, rich historical sites, and vibrant city culture.