Italian-Speaking Customer Service Agent – Remote

CB Talents; Roma; Remoto; EUR 11.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Monthly bonus

100% Remote

Relocation support

Paid training & nesting

Career growth

Descrizione del lavoro

CB Talents is seeking Italian-speaking Customer Service Agents to support a premium global tech brand. This 100% remote role is based in Greece, with relocation support and a robust training program. The contract starts with 8 months and offers extension opportunities.

You will handle inbound inquiries for sales and product support, assist customers with tech troubleshooting, and log interactions in English using Salesforce, ensuring a high-quality customer experience daily.

Competenze

• Native-level Italian; strong English for logging
• Experience in customer service or call centers
• Proficient with web tools, browsers, and diagnostic software

Mansioni

• Handle inbound inquiries via phone for sales, product support, tracking, and warranty claims.
• Assist Italian-speaking customers with tech troubleshooting using tools like Salesforce and diagnostics.
• Log interactions in English using CRM systems.
• Deliver a high-touch customer experience every day.

Conoscenze

Italian language

English language

Customer service experience

Tech-savvy

Strumenti

Salesforce

Descrizione del lavoro

Ready to take your career remote with a global technology leader?

We are hiring Italian-Speaking Customer Service Agents to join an innovative team supporting a premium global tech brand. Work flexibly from anywhere in Greece while collaborating with a vibrant team hub based in Athens!

Why You'll Love This Role

• Competitive Salary: €1,045.72 gross/month base salary, increasing to €1,100.00 at 12 months and €1,150.00at 3 years.
• Monthly Performance Bonus: Earn up to €150.00 extra per month by hitting targets.
• 100% Remote Work: Enjoy work-from-home flexibility anywhere in Greece.
• Relocation Support: Moving to Greece? Full relocation assistance is provided!
• Paid Training & Nesting: 11 days of comprehensive training plus 2 weeks of hands‑on nesting with experienced mentors.
• Career Growth: 8-month initial contract with strong opportunities for extension and career advancement.

What You'll Do

• Handle inbound inquiries via phone for sales, product support, tracking, and warranty claims.
• Assist Italian-speaking customers with tech troubleshooting using modern tools like TechSee video diagnostics.
• Log interactions in English using industry-standard CRM tools like Salesforce.
• Deliver an outstanding, high-touch customer experience every day.

What We're Looking For

• Languages: Native-level or C1+ fluency in Italian, plus solid working English (for internal system logging).
• Experience: Previous background in customer service or a call center environment.
• Tech Savvy: Strong PC skills, comfortable navigating multiple browser tabs, virtual desktop environments, and diagnostic tools.
• Flexibility: Ability to work rotating shifts between 09:00 and 21:00, Monday through Friday (with occasional weekend shifts).