Join Our Portugal Team: Italian-Speaking Support & Content Moderator Role

United Talent Acquisition; Lecce; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus €2,000

Relocation support

Resumo da oferta

United Talent Acquisition is hiring for Italian-speaking Support & Content Moderator roles in Portugal. Positions are based in Porto or Lisbon, with on-site or remote options within Portugal. You will provide customer support and moderate content across international projects, ensuring compliance and quality.

Fluency in Italian (C1+) and English (B2+) required; EU citizenship or residence/work permit in Portugal. Shifts include weekends.

Qualificações

• Italian fluency at a high level (C1+).
• Strong English proficiency (B2+).
• EU citizenship or valid residence/work permit in Portugal.
• Excellent communication and interpersonal skills.
• Availability to work on-site in Porto.
• Flexibility to work rotating shifts, including weekends if required.

Responsabilidades

• Provide customer support via phone, email, or chat.
• Troubleshoot issues and resolve customer inquiries.
• Provide accurate product and service information to users.
• Review and evaluate user-generated content for compliance.
• Enforce platform policies and guidelines.
• Escalate complex cases to specialized teams; ensure content quality and safety.

Conhecimentos

Italian fluency

English proficiency

Customer support

Content moderation

Descrição da oferta de emprego

Join Our Portugal Team: Italian-Speaking Support & Content Moderator Role

Job Openings Join Our Portugal Team: Italian-Speaking Support & Content Moderator Role

About the job Join Our Portugal Team: Italian-Speaking Support & Content Moderator Role

URGENT HIRING WELCOME BONUS: 2,000 euros (for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information

Content Moderation

• Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.