Italian-Speaking Customer Support & Content Moderator in Portugal

United Talent Acquisition; Bari; Hybrid; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Job summary

United Talent Acquisition is hiring Italian-speaking professionals for Customer Support and Content Moderation roles in Portugal. You will join a global customer experience team handling inquiries across multiple projects.

Key requirements include Italian language at C1+ and English at B2+, strong communication skills, and eligibility to work in Portugal. The role combines support and moderation duties in a fast-paced, multicultural environment.

Qualifications

• Italian fluency (C1+)
• English proficiency (B2+)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Responsibilities

• Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Review and evaluate user-generated content
• Enforce platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity and safety

Skills

Italian fluency

English proficiency

Job description

Italian-Speaking Customer Support & Content Moderator in Portugal

Job Openings Italian-Speaking Customer Support & Content Moderator in Portugal

About the job Italian-Speaking Customer Support & Content Moderator in Portugal

URGENT HIRING WELCOME BONUS: 2,000 euros (for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

Respond to inquiries via phone, email, or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Content Moderation:

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality, objectivity, and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence/work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.