Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Palermo; On-site; EUR 24,000 - 36,000; Full time

Job summary

United Talent Acquisition in Portugal is hiring an Italian Content Review Specialist & Customer Support to work on content moderation and customer care across international projects. You will handle inquiries, review user-generated content, and ensure adherence to platform policies.

Candidates fluent in Italian (C1+) and English (B2+), with EU citizenship or valid Portugal residence, on-site in Porto or Lisbon, and willingness to work rotating shifts including weekends.

Qualifications

• Fluent in Italian (C1+) and English (B2+).
• Excellent communication and interpersonal skills.
• Willingness to work in rotating shifts, including weekends.

Responsibilities

• Provide customer support via phone, email, or chat.
• Review and moderate user-generated content for compliance.
• Escalate complex issues to specialized teams when needed.
• Ensure content quality and safety across platforms.

Skills

Italian fluency

English proficiency

Communication skills

Interpersonal skills

Job description

Italian Content Review Specialist & Customer Support | Based in Portugal

Job Openings Italian Content Review Specialist & Customer Support | Based in Portugal

About the job Italian Content Review Specialist & Customer Support | Based in Portugal

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

Respond to inquiries via phone, email, or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Content Moderation:

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality, objectivity, and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence/work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.