Italian-Speaking Customer Support & Content Moderator in Portugal

United Talent Acquisition; Palermo; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation Support

Welcome bonus €2,000

Job summary

United Talent Acquisition is seeking an Italian-speaking Customer Support & Content Moderator to join a global team in Portugal. Work may be on-site in Porto or remotely based in Portugal, supporting various international projects with Italian and English language requirements.

Responsibilities include responding to inquiries via phone, email, or chat, providing accurate product details, and moderating content to ensure policy compliance.

Qualifications

• Italian fluency (C1+)
• English proficiency (B2+)
• EU citizenship or valid residence/work permit in Portugal
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if required

Responsibilities

• Provide customer support via phone, email, or chat
• Moderate user-generated content and enforce platform policies
• Escalate complex cases to specialized teams as needed
• Maintain content quality, objectivity and safety standards

Skills

Italian fluency

English proficiency

Job description

Italian-Speaking Customer Support & Content Moderator in Portugal

Job Openings Italian-Speaking Customer Support & Content Moderator in Portugal

About the job Italian-Speaking Customer Support & Content Moderator in Portugal

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We are hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

• Customer Support: Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Content Moderation: Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What We're Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.