Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Lecce; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Welcome bonus 2,000€ (Italian market)

Job summary

United Talent Acquisition in Portugal is seeking Italian-speaking professionals for Italian Content Review Specialist & Customer Support roles in Porto or Lisbon. The role combines customer support with content moderation across international projects, requiring on-site or remote work within Portugal.

You will respond to inquiries via phone, email, or chat, ensure content compliance, and escalate complex cases when needed. Fluency in Italian and good English are essential.

Qualifications

• Italian fluency (C1+) required.
• English proficiency (B2+) required.
• EU citizenship or valid residence/work permit in Portugal is required.
• Availability to work on-site in Porto or Lisbon and ability to work rotating shifts if needed.

Responsibilities

• Provide customer support via phone, email, or chat.
• Review and moderate user-generated content to ensure compliance.
• Escalate complex cases to specialized teams and maintain content quality.

Skills

Italian fluency

English proficiency

Communication skills

Job description

Italian Content Review Specialist & Customer Support | Based in Portugal

Job Openings Italian Content Review Specialist & Customer Support | Based in Portugal

About the job Italian Content Review Specialist & Customer Support | Based in Portugal

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

Respond to inquiries via phone, email, or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Content Moderation:

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality, objectivity, and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence/work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.