Italian-Speaking Customer Support & Content Moderator in Portugal

United Talent Acquisition; Milano; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Welcome bonus

Relocation support

On-site in Porto

Job summary

United Talent Acquisition is seeking an Italian-speaking professional for Customer Support and Content Moderation roles in Portugal. The position offers a dynamic, international environment and the opportunity to work on multiple projects across platforms.

Fluency in Italian (C1+) and English (B2+) are required, with relocation support available for eligible candidates. Successful applicants will handle inquiries via phone, email, or chat, ensure policy compliance, and review user-generated

Qualifications

• Italian fluency (C1+).
• English proficiency (B2+).
• EU citizenship or valid residence/work permit in Portugal.
• Strong communication and interpersonal skills.
• Availability to work on-site in Porto.
• Flexibility to work in rotating shifts, including weekends if needed.

Responsibilities

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Provide accurate product and service information.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.
• Escalate complex cases to specialized teams.
• Ensure content quality, objectivity, and safety.

Skills

Italian fluency

English proficiency

Strong communication

On-site availability

Job description

Italian-Speaking Customer Support & Content Moderator in Portugal

Job Openings Italian-Speaking Customer Support & Content Moderator in Portugal

About the job Italian-Speaking Customer Support & Content Moderator in Portugal

URGENT HIRING WELCOME BONUS: 2,000 euros (for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We’re hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You’ll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What You’ll Do

Customer Support

• Respond to inquiries via phone, email, or chat


• Assist with troubleshooting and issue resolution


• Provide accurate product and service information

Content Moderation

• Review and evaluate user-generated content


• Enforce compliance with platform policies


• Escalate complex cases to specialized teams


• Ensure content quality, objectivity, and safety

What We’re Looking For

• Italian fluency (C1 or higher)


• English proficiency (minimum B2)


• EU citizenship or valid residence/work permit in Portugal


• Strong communication and interpersonal skills


• Availability to work on‑site in Porto


• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport


• Portuguese Residence Card


• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.