Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Bari; Ibrido; EUR 18.000 - 26.000; Tempo pieno

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Descrizione del lavoro

United Talent Acquisition seeks an Italian Content Review Specialist & Customer Support to join our international team in Portugal. You will handle customer inquiries in Italian and English, review content for compliance, and support projects across multiple platforms.

The role is based in Porto or Lisbon with remote options for Portugal-based applicants. You will work in a dynamic, multilingual environment, ensuring high-quality service and safety.

Competenze

• Italian fluency (C1 or higher).
• English proficiency (minimum B2).
• EU citizenship or valid residence/work permit in Portugal.
• Availability to work on-site in Porto.
• Flexibility to work in rotating shifts, including weekends if needed.

Mansioni

• Customer Support: Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Provide accurate product and service information.
• Content Moderation: Review and evaluate user-generated content.
• Enforce compliance with platform policies.
• Escalate complex cases to specialized teams.
• Ensure content quality, objectivity, and safety.

Conoscenze

Communication skills

Interpersonal skills

Descrizione del lavoro

Italian Content Review Specialist & Customer Support | Based in Portugal

Job Openings Italian Content Review Specialist & Customer Support | Based in Portugal

About the job Italian Content Review Specialist & Customer Support | Based in Portugal

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

Respond to inquiries via phone, email, or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Content Moderation:

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality, objectivity, and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence/work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team.