Italian Tech Support Specialist (Remote Portugal)

Cbtalents; Catania; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Remote work model

Relocation support provided

Competitive salary

Job summary

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based tech project. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases, ensuring a positive customer experience.

The role is remote, but candidates must be based in Portugal or be willing to relocate; relocation support is provided. Prior customer service experience is valued, with a focus on clear communication and empathy.

Qualifications

• Fluency in Italian and English required.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to track issues.
• Customer service experience is preferred.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Fluent in Italian and English

Strong communication

Problem-solving

Detail-oriented

Customer-focused

Calm under pressure

Empathetic and patient

Customer service experience

Job description

Cbtalents is seeking an Italian-speaking Technical Customer Support Specialist for a Portugal-based tech project. You will provide support in Italian and English, troubleshoot technical inquiries, and document cases, ensuring a positive customer experience.

The role is remote, but candidates must be based in Portugal or be willing to relocate; relocation support is provided. Prior customer service experience is valued, with a focus on clear communication and empathy.