Italian-Speaking Tech Support Specialist – Remote in Portugal
Cbtalents
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Benefits offered by this job
Job summary
Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based, remote role. You will assist customers in Italian and English, troubleshoot technical inquiries, and document cases to ensure smooth resolutions.
The position offers a remote work model for candidates based in Portugal and relocation support for eligible applicants. Prior customer service experience is preferred, with strong communication and problem-solving skills essential.
Qualifications
- Fluent in Italian and English required.
- Tech-savvy with ability to handle technical inquiries.
- Strong communication and problem-solving skills.
- Detail-oriented with careful case documentation.
- Calm, patient, and customer-focused demeanor.
- Prior customer service experience preferred; sales experience a plus.
Responsibilities
- Provide technical customer service and support.
- Identify, troubleshoot, and resolve issues efficiently.
- Handle inquiries and complaints with professionalism and empathy.
- Clearly explain technical solutions to customers.
- Track and document customer issues accurately.
- Follow up on cases until resolution.
- Maintain a positive customer experience to foster loyalty.
Skills
Job description
Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based, remote role. You will assist customers in Italian and English, troubleshoot technical inquiries, and document cases to ensure smooth resolutions.
The position offers a remote work model for candidates based in Portugal and relocation support for eligible applicants. Prior customer service experience is preferred, with strong communication and problem-solving skills essential.
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