Italian Support Specialist — Lisbon On-site (24/7)

Ignite; Sardegna; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career advancement

Paid onboarding

Company culture

Health & wellness

Lisbon lifestyle

Descrizione del lavoro

Ignite in Lisbon is seeking Italian-speaking customer service professionals to join a multicultural team. You will act as the primary contact for Italian clients, resolving issues via phone, email, and live chat in a fast-paced office environment.

Fluency in Italian (C1/C2) and English (B2) is required, with a fully flexible 24/7 rotating schedule. On-site work in Lisbon is mandatory, with training and growth opportunities within the company.

Competenze

• Fluent or C1/C2 level in Italian (oral and written); at least B2 level in English for internal workplace communication, instruction, and system use.
• Willingness to work a fully flexible, rotating 24/7 schedule.
• Must work on-site at our Lisbon workspace.
• EU/EEA citizenship, an EU passport, or an existing Portuguese work permit.
• Excellent communication, active listening, composure under stress, and a constructive approach to challenges.

Mansioni

• Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone.
• Identify client issues, diagnose underlying problems, and provide quick, personalized solutions.
• Maintain accurate records of customer interactions, ticket progress, and solutions inside internal CRM systems.
• Consistently achieve team metrics, including CSAT, FCR, and AHT.
• Participate in regular training modules to keep up with product upgrades, internal policies, and daily procedures.

Conoscenze

Italian language

English proficiency (B2)

Customer service mindset

Flexibility

Strumenti

CRM software

Descrizione del lavoro

Ignite in Lisbon is seeking Italian-speaking customer service professionals to join a multicultural team. You will act as the primary contact for Italian clients, resolving issues via phone, email, and live chat in a fast-paced office environment.

Fluency in Italian (C1/C2) and English (B2) is required, with a fully flexible 24/7 rotating schedule. On-site work in Lisbon is mandatory, with training and growth opportunities within the company.