Italian-Speaking Customer Support - Lisbon (On-site)

Ignite; Campania; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional Growth

Paid Training

Workplace Environment

Health Support

Local Advantages

Descrizione del lavoro

Ignite seeks Italian-speaking customer service representatives for its Lisbon team. You will be the primary interface for Italian-speaking customers, handling calls, emails, and live chat in a fast-paced office environment.

We value proactive problem solvers with strong communication, who can record interactions in our CRM and achieve CSAT, FCR, and AHT targets. On-site role with 24/7 rotating shifts and 40 hours/week.

Competenze

• Native or C1/C2 fluency in Italian (written and spoken).
• At least B2 English proficiency for internal collaboration.
• Willing to work a 24/7 rotating schedule.
• On-site Lisbon office work location.
• EU/EEA citizenship, valid EU passport, or Portuguese work permit.

Mansioni

• Handle incoming calls, emails, and live chat from Italian customers in a polite, professional manner.
• Assess customer issues, identify root causes, and provide precise solutions.
• Record conversations, ticket statuses, and resolutions in the CRM.
• Hit CSAT, FCR, and AHT targets as part of performance metrics.
• Participate in ongoing training to stay updated on software and procedures.

Conoscenze

Italian fluency

English proficiency

Strumenti

CRM software

Descrizione del lavoro

Ignite seeks Italian-speaking customer service representatives for its Lisbon team. You will be the primary interface for Italian-speaking customers, handling calls, emails, and live chat in a fast-paced office environment.

We value proactive problem solvers with strong communication, who can record interactions in our CRM and achieve CSAT, FCR, and AHT targets. On-site role with 24/7 rotating shifts and 40 hours/week.