Italian-Speaking Support Specialist — Lisbon (On-site)

Ignite; Puglia; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression

Fully paid onboarding

Team events

Private medical insurance

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support professional to join a dynamic, multicultural team. You will be the primary contact for Italian clients, handling inquiries through phone, email, and live chat while delivering fast, tailored resolutions.

Candidates must be fluent in Italian with strong English (B2+), able to work rotating 24/7 shifts, and be present on-site. This role offers a local contract with relocation options and internal growth opportunities.

Competenze

• Italian language at fluent/advanced level (C1/C2) with English competence (B2) for internal use.
• Must be available for flexible, rotating 24/7 shifts.
• Must be on-site in Lisbon and legally eligible to work in the EU.
• Strong interpersonal, listening, and proactive problem-solving skills.

Mansioni

• Handle Italian client inquiries via phone, email, and live chat.
• Diagnose issues and provide fast, tailored resolutions.
• Log customer data, actions, and resolutions in the CRM.
• Meet CSAT, FCR and AHT targets consistently.
• Engage in ongoing training and policy updates.

Conoscenze

Italian language

English proficiency

24/7 shift availability

On-site presence

EU/Portuguese work eligibility

Interpersonal skills

Active listening

Composure under pressure

Proactive mindset

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support professional to join a dynamic, multicultural team. You will be the primary contact for Italian clients, handling inquiries through phone, email, and live chat while delivering fast, tailored resolutions.

Candidates must be fluent in Italian with strong English (B2+), able to work rotating 24/7 shifts, and be present on-site. This role offers a local contract with relocation options and internal growth opportunities.