Italian-Speaking Customer Support Agent – Lisbon On-site

Ignite; Basilicata; In loco; EUR 12.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career development

Paid onboarding

Private health coverage

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support agent to handle inquiries by phone, chat, and email. You will resolve issues with a proactive approach and document steps in our CRM, while meeting service targets in a fast-paced environment.

The role requires fluent Italian (C1/C2) and English at least B2, full-time on-site work in Lisbon, and eligibility to work in the EU. Relocation options are available with housing support and travel reimbursement.

Competenze

• Fluent Italian required (C1/C2).
• English proficiency at least B2 for software usage and internal comms.
• Eligible to work in Portugal (EU/EEA citizenship or legal work authorization).

Mansioni

• Handle incoming inquiries in fluent Italian via phone, email, and live chat.
• Identify and resolve customer issues with prompt, tailored solutions.
• Document case details and updates in the CRM accurately.
• Meet performance targets such as CSAT, FCR, and AHT.
• Participate in ongoing training to stay updated on platform and guidelines.

Conoscenze

Italian (C1/C2)

English (B2)

Strumenti

CRM software

Ticketing system

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking customer support agent to handle inquiries by phone, chat, and email. You will resolve issues with a proactive approach and document steps in our CRM, while meeting service targets in a fast-paced environment.

The role requires fluent Italian (C1/C2) and English at least B2, full-time on-site work in Lisbon, and eligibility to work in the EU. Relocation options are available with housing support and travel reimbursement.