Italian-Speaking Customer Support Specialist, Lisbon On-site

Ignite; Sicilia; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career Advancement

Fully Paid Onboarding

Company Life

Health & Support

Regional Benefits

Descrizione del lavoro

Ignite in Lisbon is actively hiring for Italian-speaking customer support professionals to assist Italian clients across phone, live chat, and email channels. This on-site, full-time role operates within a 24/7 continuous shift pattern and requires EU work eligibility.

You will diagnose issues, document solutions in the CRM, and aim for high CSAT, FIRST CONTACT RESOLUTION, and efficient handling times while engaging in ongoing platform training and process improvements.

Competenze

• Fluent Italian at C1/C2 level and English at B2.
• Willing to work rotating shifts on a 24/7 schedule.
• Full-time on-site in Lisbon.

Mansioni

• Handle Italian inquiries via phone, email and live chat with a polite, professional tone.
• Diagnose issues, identify root causes, and provide prompt solutions.
• Document case details in the CRM accurately.
• Meet CSAT, First Contact Resolution, and Average Handle Time targets.
• Attend regular training on platform updates and guidelines.

Conoscenze

Fluent Italian

English B2

Active listening

Communication skills

Customer service mindset

Descrizione del lavoro

Ignite in Lisbon is actively hiring for Italian-speaking customer support professionals to assist Italian clients across phone, live chat, and email channels. This on-site, full-time role operates within a 24/7 continuous shift pattern and requires EU work eligibility.

You will diagnose issues, document solutions in the CRM, and aim for high CSAT, FIRST CONTACT RESOLUTION, and efficient handling times while engaging in ongoing platform training and process improvements.