Italian Customer Support Specialist - Lisbon (On-site)

Ignite; Calabria; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement opportunities

Paid onboarding

Company culture

Private medical coverage

Lisbon location

Descrizione del lavoro

Ignite in Lisbon is hiring Italian-speaking customer specialists to join our on-site team. You will handle inquiries from Italian customers via phone, email, and live chat, acting as the primary contact in a fast-paced, multicultural environment.

Fluency in Italian (native or C1/C2) and English (B2) is required, with a willingness to work a 24/7 rotating schedule. This full-time role offers relocation options, paid onboarding, and clear opportunities for advancement in a vibrant city.

Competenze

• Native or advanced Italian (C1/C2) with operational English (B2) for team dialogue, software navigation, and training programs.
• Availability to work flexible, rotating 24/7 shift rotas.
• Location: on-site at Lisbon office; EU work authorization.

Mansioni

• Client Support: address inquiries from Italian customers via phone calls, emails, and live web chat in a polite, solution-focused manner.
• Issue Troubleshooting: investigate challenges to identify core issues and deliver quick, personalized solutions.
• Data Entry: document profile details, customer inquiries, resolution steps, and case notes in CRM.
• Performance Metrics: meet CSAT, FCR, and AHT targets.
• Continuous Learning: participate in ongoing training and coaching on product updates and workflows.

Conoscenze

Italian (C1/C2)

English (B2)

Descrizione del lavoro

Ignite in Lisbon is hiring Italian-speaking customer specialists to join our on-site team. You will handle inquiries from Italian customers via phone, email, and live chat, acting as the primary contact in a fast-paced, multicultural environment.

Fluency in Italian (native or C1/C2) and English (B2) is required, with a willingness to work a 24/7 rotating schedule. This full-time role offers relocation options, paid onboarding, and clear opportunities for advancement in a vibrant city.