Italian Client Experience Specialist – Lisbon, On-site

Ignite; Alà dei Sardi; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Advancement

Paid Onboarding

Company Culture

Health & Wellness

Lifestyle

Descrizione del lavoro

Ignite is hiring an Italian Client Experience Representative to join our Lisbon team. You will be the primary contact for Italian-speaking clients, resolving inquiries across phone, email, and live chat platforms.

This on-site role requires willingness to work a 24/7 rotating schedule (40 hours/week). You will engage in continuous learning, handle data entry in CRM databases, and strive to meet CSAT, FCR, and AHT targets while contributing to a collaborative, customer-first culture.

Competenze

• Fluent or advanced Italian (C1/C2) proficiency for written and spoken communication.
• Functional English (B2) for internal communication, systems usage, and training.

Mansioni

• Address inbound Italian customer queries via phone, email, and live chat.
• Identify root causes and deliver fast, tailored solutions.
• Accurately record account details, requests, and resolutions in CRM systems.
• Meet key performance indicators such as CSAT, FCR, and AHT.
• Attend regular training to stay updated on product and policies.

Conoscenze

Italian language proficiency (C1/C2)

English communication (B2)

Strong communication

Active listening

Composure under stress

Proactive mindset

Descrizione del lavoro

Ignite is hiring an Italian Client Experience Representative to join our Lisbon team. You will be the primary contact for Italian-speaking clients, resolving inquiries across phone, email, and live chat platforms.

This on-site role requires willingness to work a 24/7 rotating schedule (40 hours/week). You will engage in continuous learning, handle data entry in CRM databases, and strive to meet CSAT, FCR, and AHT targets while contributing to a collaborative, customer-first culture.