Italian Customer Support Agent - Onsite in Lisbon

Ignite; Caltanissetta; In loco; EUR 11.829 - 14.954; Tempo pieno

Vantaggi offerti da questo lavoro

Plane ticket reimbursement

Company housing options

Utilities paid by employer

Fully paid training

Social events

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking Customer Support Representative to join our on-site team. You will engage with Italian-speaking customers across channels, resolve issues, and maintain CRM records with accuracy.

The role requires fluency in Italian and strong English (min. B2), EU work eligibility, and a willingness to work rotating shifts. Competitive housing options and relocation support are provided.

Competenze

• Fluent in Italian (oral and written)
• English at least B2 level
• EU work eligibility or valid work permit for Portugal

Mansioni

• Omnichannel customer engagement across web chat, phone, and email.
• Systematic troubleshooting and problem solving with clear, step-by-step guidance.
• CRM maintenance with up-to-date customer interaction records.
• Keep informed about product updates and internal procedures to provide accurate support.
• Strive to meet or exceed KPIs and service quality expectations.

Conoscenze

Interpersonal mastery

Multitasking & technical agility

Schedule adaptability

Work authorization

Strumenti

CRM system

Descrizione del lavoro

Ignite in Lisbon is seeking an Italian-speaking Customer Support Representative to join our on-site team. You will engage with Italian-speaking customers across channels, resolve issues, and maintain CRM records with accuracy.

The role requires fluency in Italian and strong English (min. B2), EU work eligibility, and a willingness to work rotating shifts. Competitive housing options and relocation support are provided.