Italian-Speaking Support Specialist — Lisbon, 24/7

Eco Plus Solutions AB; Catanzaro; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Local resident package (Plan A) €1,262

Relocation package (Plan B) €1,059

Paid onboarding

Private medical after 6 months

Counseling services

Promotion opportunities

Descrizione del lavoro

Eco Plus Solutions AB is seeking a motivated Italian-speaking customer support agent to join our Lisbon team. You will handle inquiries by phone, email and live chat, delivering friendly, solution-focused help on a rotating 24/7 schedule.

Fluency in Italian (C1–C2) and good English (minimum B2) are required, along with strong listening and data-recording skills in our CRM. This on-site role includes relocation or local resident packages. Training is provided.

Competenze

• Italian proficiency at C1–C2 level; English at least B2.
• Strong interpersonal skills, active listening and ability to work under high‑volume pressure.
• Legal right to work in EU/EEA.

Mansioni

• Provide courteous, solution‑focused assistance to Italian customers via calls, emails and live chat.
• Investigate issues, identify root causes and deliver personalized resolutions.
• Accurately record customer data, inquiry details and resolution steps in the enterprise CRM system.
• Meet performance targets such as CSAT, FCR and AHT.
• Participate in continuous training to stay updated on product changes, guidelines and workflows.
• Flexibility to work rotating 24/7 shifts on‑site in Lisbon.

Conoscenze

Italian language

English language

Strumenti

CRM software

Descrizione del lavoro

Eco Plus Solutions AB is seeking a motivated Italian-speaking customer support agent to join our Lisbon team. You will handle inquiries by phone, email and live chat, delivering friendly, solution-focused help on a rotating 24/7 schedule.

Fluency in Italian (C1–C2) and good English (minimum B2) are required, along with strong listening and data-recording skills in our CRM. This on-site role includes relocation or local resident packages. Training is provided.