Italian Support, Moderation & Operations — Lisbon

FH Collective Academy; Firenze; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for Customer Support, Content Moderation & Operations projects. You will engage with customers via phone, email and chat across multiple projects and industries, including travel, hospitality and social media.

Relocation accommodation is available for candidates moving to Lisbon. Expected start dates range late June to mid-July 2026, with paid training and international work environment.

Qualifications

• Fluent Italian (C1-C2).
• Good command of English (B2+).
• Previous customer service or hospitality experience is a plus.

Responsibilities

• Support customers via phone, email and chat.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.
• Collaborate with internal teams to resolve complex cases.
• Deliver high-quality customer experiences.

Skills

Fluent Italian (C1-C2)

English (B2+)

Customer service

Multitasking

Job description

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for Customer Support, Content Moderation & Operations projects. You will engage with customers via phone, email and chat across multiple projects and industries, including travel, hospitality and social media.

Relocation accommodation is available for candidates moving to Lisbon. Expected start dates range late June to mid-July 2026, with paid training and international work environment.