Italian Speaker: Support, Moderation & Operations - Lisbon

FH Collective Academy; Torino; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday & Christmas bonuses

International work environment

Employee discounts & perks

Career growth opportunities

Job summary

FH Collective Academy is seeking Italian-speaking professionals for multiple projects in Lisbon. The role covers Customer Support, Content Moderation, and Digital Operations across industries like Social Media, Healthcare, Travel, Hospitality and Customer Experience.

Selected candidates will be matched to projects and may relocate with accommodation available. Start dates include 22 June 2026 to 15 July 2026, with paid training, private health insurance and career growth opportunities.

Qualifications

• Fluent Italian (C1-C2) required.
• English (B2+) demonstrated.
• Strong communication and customer care skills.
• Experience in customer service, hospitality, content moderation, sales or operations is a plus.

Responsibilities

• Support customers via phone, email and chat
• Resolve account, payment, order and service queries
• Review and moderate online content per policies
• Manage reservations and customer requests
• Process documentation and operational tasks
• Collaborate with internal teams to resolve complex cases
• Deliver high-quality customer experiences

Skills

Fluent Italian

English (B2+)

Strong communication

Customer-oriented

Multicultural environment

Rotational schedules

CS/ops exp

Job description

FH Collective Academy is seeking Italian-speaking professionals for multiple projects in Lisbon. The role covers Customer Support, Content Moderation, and Digital Operations across industries like Social Media, Healthcare, Travel, Hospitality and Customer Experience.

Selected candidates will be matched to projects and may relocate with accommodation available. Start dates include 22 June 2026 to 15 July 2026, with paid training, private health insurance and career growth opportunities.