Italian-Speaking Support & Moderation Ops in Lisbon

FH Collective Academy; Palermo; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts

Career growth opportunities

Job summary

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon are available for applicants who are fluent in Italian. The role involves supporting customers via phone, email and chat, moderating content, and handling various operations across projects in Lisbon.

Candidates should have strong communication skills, a customer-focused mindset and prior experience in customer service or related fields. Relocation assistance and a multicultural work environment are offered.

Qualifications

• Fluent Italian (C1-C2) required.
• Good command of English (B2 or higher).
• Strong communication and customer-oriented mindset.
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus.

Responsibilities

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

Skills

Italian (C1-C2)

English (B2+)

Communication skills

Customer focus

Customer service experience

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon are available for applicants who are fluent in Italian. The role involves supporting customers via phone, email and chat, moderating content, and handling various operations across projects in Lisbon.

Candidates should have strong communication skills, a customer-focused mindset and prior experience in customer service or related fields. Relocation assistance and a multicultural work environment are offered.