Italian-Speaking Support Specialist - Lisbon (On-site)

Eco Plus Solutions AB; Bari; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Housing

Private room

Flight reimbursement

Medical insurance

Counseling

Team outings

Career progression

Descrizione del lavoro

Eco Plus Solutions AB is seeking an Italian-speaking customer support associate to join our multicultural team in Lisbon. You will handle inquiries via phone, email, and live chat, acting as the primary contact for Italian-speaking customers with a warm, solution-driven approach.

Responsibilities include diagnosing issues, logging interactions in the CRM, and meeting targets such as CSAT and FCR. The role entails full-time, on-site work with ongoing training and career progression opportunities.

Competenze

• Fluent or advanced Italian (C1-C2) – written, spoken and reading.
• Operational English competence (minimum B2) for internal communication.
• Excellent interpersonal skills, active listening and composure under high-volume pressure.
• Legal eligibility: EU/EEA citizenship, EU passport or valid Portuguese work authorization.

Mansioni

• Manage incoming inquiries from Italian clients through phone, email and live chat, providing warm, professional and solution-driven communication.
• Diagnose customer issues, identify root causes and deliver fast, customized resolutions.
• Accurately log customer profiles, inquiries, actions and resolutions in the enterprise CRM system.
• Consistently meet operational targets such as CSAT, FCR and AHT.
• Participate in ongoing training and coaching to stay updated on product changes, policies and workflows.

Conoscenze

Italian language (C1-C2)

English (B2)

Interpersonal skills

Active listening

Composure under pressure

Strumenti

CRM system

Descrizione del lavoro

Eco Plus Solutions AB is seeking an Italian-speaking customer support associate to join our multicultural team in Lisbon. You will handle inquiries via phone, email, and live chat, acting as the primary contact for Italian-speaking customers with a warm, solution-driven approach.

Responsibilities include diagnosing issues, logging interactions in the CRM, and meeting targets such as CSAT and FCR. The role entails full-time, on-site work with ongoing training and career progression opportunities.