Italian Customer Support Specialist — Growth & Impact

Eco Plus Solutions AB; Potenza; In loco; EUR 12.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid onboarding training

Private health coverage

Mental-health support

Social events & team-building

Flight reimbursement

Descrizione del lavoro

Eco Plus Solutions AB in Lisbon seeks fluent Italian speakers to join our international team as the primary contact for Italian‑speaking clients, handling inquiries by phone, live chat and email.

You will provide customer support in Italian, identify issues, record case details in the CRM, and work toward CSAT targets, first contact resolution and efficient handling times. Flexible 24/7 shifts and a comprehensive benefits package are included.

Competenze

• Fluent Italian (C1-C2) and at least English B2 for software use and internal communication.
• Full flexibility to work 24/7 rotating shifts (8-hour shifts).
• EU/EEA citizenship or legal authorization to work in Portugal.
• Excellent active listening, strong communication skills and ability to stay calm under pressure.

Mansioni

• Provide customer support in Italian through phone, email and live messaging with a polite and professional tone.
• Identify customer issues, determine root causes and deliver prompt, customized solutions.
• Record all case details, account updates and troubleshooting steps accurately in the central CRM system.
• Meet operational targets such as CSAT, first contact resolution and average handle time.
• Participate in continuous learning programs to stay updated on platform changes and company guidelines.

Conoscenze

Italian (C1-C2)

English (B2)

CRM software

Strumenti

CRM software

Descrizione del lavoro

Eco Plus Solutions AB in Lisbon seeks fluent Italian speakers to join our international team as the primary contact for Italian‑speaking clients, handling inquiries by phone, live chat and email.

You will provide customer support in Italian, identify issues, record case details in the CRM, and work toward CSAT targets, first contact resolution and efficient handling times. Flexible 24/7 shifts and a comprehensive benefits package are included.