Italian-Speaking Support Agent — Athens Relocation + Training

WW Talents; L'Aquila; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Flight within EU

Airport pickup

Hotel accommodation

Real estate agency fee

Job summary

WW Talents is hiring an Italian-Speaking Customer Support Representative to join an international team in Athens, Greece, onsite. The role includes paid training, a competitive package, and full relocation support.

Responsibilities include handling customer inquiries via phone, email, and chat in Italian, documenting interactions, and guiding users through the platform with a professional, empathetic approach. Training is provided for all employees.

Qualifications

• Fluent Italian – C1/C2 level.
• English at least B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Ability to handle inquiries professionally and efficiently.
• Good attention to detail and accurate data entry.
• Flexible and comfortable working rotating shifts.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Handle customer requests efficiently while maintaining high satisfaction levels.
• Accurately document customer interactions in CRM and internal systems.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.

Skills

Italian fluency

English communication

Strong communication

Customer-focused

Problem solving

Troubleshooting

Attention to detail

Data entry

Team work

Flexible shifts

Job description

WW Talents is hiring an Italian-Speaking Customer Support Representative to join an international team in Athens, Greece, onsite. The role includes paid training, a competitive package, and full relocation support.

Responsibilities include handling customer inquiries via phone, email, and chat in Italian, documenting interactions, and guiding users through the platform with a professional, empathetic approach. Training is provided for all employees.